You Depend Upon Dictation
Seeing the potential for time-saving and efficiency, and overcoming your apprehension, you recently spent hundreds of dollars on a computerized dictation setup for you and your secretary.
Now it won’t work, and you don’t have an IT guy. There are three letters that have to go out today, and you can’t get your dictations off of the recorder.
You’re going to court to meet with a client, so you don’t have time to handle it. Instead, you task your secretary with getting the situation under control and leave for the afternoon.
We Know Attorneys
In our experience, you have very little time to devote to fixing technology. The time you do have is usually spent trying a few things that don’t work and then assigning the project to someone else.
The problem with having your secretary handle it is that she isn’t trained on what to look for or how to fix the problem. She may be no more of a dictation technology expert than you are. You can use the voice recorder and dock it; she can play your files back and transcribe them. That’s about all either of you needed to learn to get started.
So, instead of the flawless operation you expected from your new dictation equipment, you spend hours trying to get back to your normal process. Or, you create a workaround and re-train the office on the less effective (but operational) solution you came up with.
Want to avoid all of this?
We Can Help
Instead of throwing away billable hours and productivity, what if you had a team of expert technicians who could swoop in (virtually) and fix your dictation problem? That’s what we do here at Certified eSupport.
Our vendor-certified technicians have both the expertise and experience you need to ensure your dictation works the way you need it to. And we know that getting you on the phone is difficult, so asking your secretary to call us is no problem. We’ll work with your point of contact to resolve the issue and restore your documentation routine to normal—all via a remote connection to your computer.
Benefits of Technical Support
Certified eSupport services help you get your dictation equipment working again, so that you can keep creating letters, case notes, wills, contracts, agreements, and more. We’ll be there in case anything goes wrong; you can rely on your technology and dictate with confidence.
Want to get the ROI you expected from the hundreds of dollars you just spent on state-of-the-art dictation, transcription, and speech recognition equipment? Need a technical support team available in case your dictation routine hits a snag? We’re here for you. Click the button below to sign your office up for a year of dictation support.