Attorneys Depend Upon Dictation
Seeing the potential for time-saving and efficiency in transcription costs, and overcoming your apprehension, after recently spent hundreds of dollars on a computerized dictation setup for your law office.
Now it won’t work, and you don’t have IT personnel. There are legal documents that have to go out today, and you can’t get your dictations off of the digital recorder.
You’re going to court to meet with a client, so you don’t have time to handle it. Instead, you task your assistant with getting the situation under control and leave for the afternoon.
Certified eSupport Knows Attorneys
In our experience, legal professionals have very little time to devote to fixing dictation technology. The time you do have is usually spent trying a few things that don’t work and then assigning the project to someone else.
The problem with having an assistant handle it is that the person isn’t trained on what to look for or how to fix the problem. Employees may be no more of a legal dictation software expert than you are. You can use the voice recorder and dock it; your assistant can play files back and transcribe them. That’s about all either of you needed to learn to get started.
So, instead of the flawless operation expected from the new transcription systems, hours are spent trying to get back to your normal process. Or, create a workaround and re-train the entire office on the less effective (but operational) solution.
Want to avoid these pitfalls?
Our Team Can Help
Instead of throwing away billable hours and productivity, what if there was a team of expert technicians who could swoop in (virtually) and fix digital dictation technology issues? That’s what we do here at Certified eSupport.
Our vendor-certified technicians, such as Nuance Dragon® Legal have both the expertise and experience needed to ensure speech recognition software performs as expected. Certified eSupport’s team knows that getting will work with a designated point of contact. We’ll work with the point of contact to resolve the issue and restore your digital dictation documentation routine to normal—all via a remote connection to your computer.
Benefits of Technical Support
Certified eSupport services help get your law firms dictation equipment working again, so that creating letters, case notes, wills, contracts, agreements, and more. We’ll be there in case anything goes wrong; you can rely on your technology and dictate with confidence.
Want to get the ROI you expected from the hundreds of dollars you just spent on state-of-the-art dictation, transcription, and speech recognition equipment? Need a technical support team available in case your dictation routine hits a snag? We’re here for you. Click the button below to sign your office up for a year of dictation systems support.