Over the course of training a few thousand clients, we’ve built up a reputation for consistently exceeding our customers’ expectations. We’re very proud of this reputation, and we work hard to keep it. Your satisfaction is non-negotiable!
Your Certified eSupport trainer will send you a brief satisfaction survey following each of your training sessions.
All of your feedback is reviewed by management, and any necessary changes are incorporated into future sessions—to improve your overall training experience.
We want you to be fully satisfied with your training. If you determine that we didn’t meet that goal, here’s what we need from you:
1. First of all, we’re extending this assurance specifically to our current Train Me, Productivity Package, or Train the Trainer members.
Other members don’t qualify for this assurance at this time—but please feel free to send us any feedback about your experience.
2. Please notify us, by phone or email, within 30 days of your last training session.
3. All of our training courses follow a predetermined course agenda. To qualify for re-training, please ensure that you have completed all sections of the course for your chosen speech solution(s).