When trying to enable the speech recognition in Philips SpeechExec Version 7. It was asking for a serial/license number. The disk only came with one license number, and that one did not work. I thought I would try the Dragon serial number and that did not work either. What number should we be putting in?

There is a specific license supplied by Philips for speech recognition in SpeechExec Pro Version 7.  There have been some issues with SpeechExec speech recognition licenses not shipping with some versions of SE Pro 7.  If you find that you purchased an SR skew and did not receive a speech recognition license, contact your EDist…

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When trying to open my user profile in Dragon NaturallySpeaking, the user profile will not open and a signal processing error appears. Why?

Restoring a good copy of the user’s speech files will often resolve this issue. Cause: The user cannot load due to Speech File corruption. The Speech File corruption can be caused by a number of things, including aggressive anti-virus software settings, power surges occurring as Dragon saves the speech files or low memory resources. Solution:…

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What

Olympus has recently (May 2011) released a firmware update for their DM-2 & DM-4 digital voice recorders.  Below is a list of the improvements of this new release. 1. Support the functions of USB microphone or Speaker. 2. Supports the function to register the voice keywords for the schedule. 3. Supports the function to register…

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When trying to play an audio file, I receive the following error: “An internal error occured (SmAudio control).”

Synopsis: When downloading files from a Philips LFH-9600 Digital Pocket Memo into the Philips SpeechExec Pro software, the following error occurs when tring to playback or transcribe the audio file:An internal error occured (SmAudio control).”

Question: What can I do to correct this issue?

Answer: There are several factors that can cause this error.  Follow the steps below to fix the issue and prevent it from happening again.

To Play the File in Question

1. Upload the audio file back onto the Philips Digital Pocket Memo.  Once the file is back onto the device, press the EOL (End of Letter) button then download the file back into the Philips SpeechExec Pro software. 

To Prevent This Type of Error From Occuring Again

1.  If you are sending files to another person or working in an Author/Typist scenario, make sure that both the SpeechExec Pro Dictate & SpeechExec Pro Transcribe are the same Version & Build.

2. Make sure that the SpeechExec Pro Dictate software sets the proper ‘State’ upon download.  To do this, go to Settings > DPM/DT Configuration > Downloaded Dictations > Set Transcription Pending state for all DPM files.

Following these steps will ensure that you have configured the software properly.

Verification Source: In-house testing 

When trying to open my user profile in Dragon NaturallySpeaking, the user profile will not open and an ‘E_Fail’ error appears. Why?

Cause: The user cannot load due to Speech File corruption. The Speech File corruption can be caused by a number of things, including aggressive anti-virus software settings, power surges occurring as Dragon saves the speech files or low memory resources. Solution: Restoring the user files often resolves this issue. There are two methods for restoring…

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When attempting to run Release 5 software, an unexpected error occurs. What do I do to get more information?

Question:  When attempting to run Release 5 software, an unexpected error occurs.  What do I do to get more information? Answer:  When you get the following error:  Put on logging using the prolog tool.  It is located under program filesOlympusDSSPlayerPro.  Look for the file DSSProLogTool.exe and run it.  Click a check mark on all just…

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When using the Philips SpeechMike to navigate templates in Dragon, how do I keep the microphone ON?

Synopsis:  I’ve programmed my Philips SpeechMike to navigate through my templates in Dragon NaturallySpeaking.  When I press the Fast Forward button, it will go to the Next Field but then it turns off my micrphone.Issue: Philips has assigned specific functionality to some of the button on the Philips SpeechMike.Resolution: We will need to reconfigure the button…

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When trying to open my user profile in Dragon NaturallySpeaking, the user profile will not open and an error stating ‘vocabulary incompatible or invalid’ ocurrs. Why?

Restoring a good copy of the user’s speech files will often resolve this issue. Cause: The user cannot load due to Speech File corruption. The Speech File corruption can be caused by a number of things, including aggressive anti-virus software settings, power surges occurring as Dragon saves the speech files or low memory resources. Solution:…

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