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Certified eSupport
Certified eSupport
We provide helpdesk support for Dragon®, Philips®, and Olympus® software and hardware.
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Knowledgebase

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View allDragon Dictate Medical for MacDragon Dictate SupportDragon Medical One SupportDragon Medical Practice Edition SupportDragon Medical Practice Edition French SupportDragon NaturallySpeaking SupportMisc. SupportOlympus Consumer SupportOlympus Professional SupportPhilips Consumer SupportPhilips Enterprise SupportPhilips Professional SupportPhilips SpeechMike SupportPlantronics SupportPowerMic SupportSennheiser SupportSony SupportSpeechware Support

Is the Sony Digital Voice Editor software compatible with Windows 7?

Question: Is the Sony Digital Voice Editor software compatible with Windows 7? Yes, Sony has released a patch to ensure compatibility with Sony Digital Voice Editor & Windows 7.  The software version is 3.3.01. The link below will redirect you to download the patch and drivers to update your software. Sony Digital Voice Editor v3.3.01…

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April 18, 2013Sony SupportBy Certified eSupport

Is there a feature comparison matrix between the different versions of Dragon NaturallySpeaking v10?

Yes, I have attached the comparison matrix for your review.

http://www.zazaknowledge.com/resources//13756/Nuance/Comparison Matrices/Dragon NaturallySpeaking v10 Matrix.pdf

Verification Source: Nuance Partner Portal

 

April 18, 2013Dragon NaturallySpeaking SupportBy Certified eSupport

Is there any way to charge the batteries in a DS3400?

Question: Is there any way to charge the batteries in an Olympus DS3400 digital voice recorder?No, unfortunately; you cannot charge the batteries as the DS3400 is not sold with rechargable batteries and does not have an AC port.  USB charging can only be performed on the Olympus DM420, DM520 & DS5000 digital voice recorders.Verification Source:…

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April 18, 2013Olympus Professional SupportBy Certified eSupport

Is the Philips LFH3000 SpeechMike Air Compatible With Windows 7?

Yes, the Philips SpeechMike Air is compatible with Windows 7 if you have the latest software and firmware.

Download the latest SpeecMike Air firmware and SpeechControl software.

Verification Source: Philips website

April 18, 2013Philips Professional SupportBy Certified eSupport

My Philips SpeechExec Pro application will not open, what do I do?

Question: I’ve installed the Philips SpeechExec Pro Dictate & Transcribe software on my PC, however; it will not open. What’s the deal?Answer: Currently, Philips has a known issue if you’re running Trend Micro anti-virus software, where Trend Micro is blocking SpeechExec from opening. The following folders need to be added to the exclusion list in…

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April 18, 2013Philips Professional SupportBy Certified eSupport

Is the Sony ICD-BM1 Digital Voice Recorder compatible with Windows 7?

Question:  Is the Sony ICD-BM1 digital voice recorder compatible with Windows 7? Yes but NO, I say that because Sony states that the BM1 is compatible with Windows 7 but the only way that you can transfer files from the digital voice recorder to the PC is by using a card reader, therefore; you cannot…

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April 18, 2013Sony SupportBy Certified eSupport

Is there a feature comparison matrix between the different versions of Dragon NaturallySpeaking v11?

Yes, I have attached the comparison matrix for your review.

http://www.zazaknowledge.com/resources//13756/Nuance/Comparison Matrices/Dragon NaturallySpealing v11Matrix.pdf

Verification Source:  In-house testing

Test Date
: 5.7.12

 

April 18, 2013Dragon NaturallySpeaking SupportBy Certified eSupport

Is there any way to use keystroke commands to control playback?

Question:While working in the AS5000 Transcription Module, is there any way to use keystroke commands to close one file and go to the next?”Yes, The R 5.0.7 Transcription module allows you to use Hotkeys aka keystroke command to perform various options.To do this:1. Press [F11] to enable Hotkeys.2. While in the main R5 Transcription window,…

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April 18, 2013Olympus Professional SupportBy Certified eSupport

Is there a legacy dongle tool to check licenses on a dongle?

Yes, the list is as follows: Error Number Error Type Description 9 PEBADF Invalid file descriptor 2 PENOENT File not found or path to file not found 24 PEMFILE No file descriptors available (too many files open) 17 PEEXIST Exclusive access requested but file already exists 13 PEACCES Attempt to open a read only file…

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April 18, 2013Philips Professional SupportBy Certified eSupport

My Philips SpeechExec Pro Transcription software will not open, what can I do?

Synopsis: I have the Philips SpeechExec Pro Transcribe installed on a computer running Windows XP.  When I attempt to launch the program and it doesn’t open, what should I try?   Try the following the solutions to resolve this issue. SOLUTION 1: Make sure the program is not set to launch in compatibility mode. 1.…

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April 18, 2013Philips Professional SupportBy Certified eSupport
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Certified eSupport, Corp. is an organization made up of talented engineers, certified trainers, and network administrators. We focus on speech recognition, dictation, and transcription—including software and hardware, in standalone and enterprise implementations. We hold MCSE, MCP, A+, Network+, Healthcare IT Technician, WestLaw Next, and Master HIPAA certifications, and we specialize in healthcare, legal, and corporate solutions.

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