Question: Why can’t I dictate into Microsoft Word? My Select-N-Say indicator is grey, what’s the deal? When dictating into Microsoft Office Word 2007 installed on Microsoft Windows Vista 32-bit or 64-bit operating system, the following message may appear: “Dictating into a non-standard window”. or “Microsoft Office Word has encountered a problem and needs to close.…Details
Question: Is there a way to tell if a digital recording has been paused?Yes, you can tell if a digital recording has been paused by looking at the start time and end time of the recording. If that time matches the recording length, then the file was not paused and should be considered a continuous…Details
If you are experiencing an issue with your Philips SmarKey, the first thing we need to know, is the SmartKey physically broken? If yes, CLICK HERE for instructions on getting it replaced. If the key is not physically broken but you’re still having issues, in most cases, we can diagnose the issue by checking the LED light…Details
Sometimes when you connect your recorder it will not show up on your computer/software and also not see in the recorder as a removable drive under the Computer drives section. This can be caused because of a drive letter conflict between the recorder and another internal hard drive, external hard drive or even a removable…Details
Question: Is Transcription Aid Version 5 compatible with Windows 7?
Yes, but only if you’re running the latest build (1306).
Verification Source: In-House Testing
Yes, the Philips SEP Dictate & Transcribe version 5 build 440 is compatible with both 32 & 64bit Windows 7 computers.
Verification Source: In-house testing
PowerMic Warranty and Repairs Nuance® issues a 90 day warranty on the PowerMic® II, which begins on the date of purchase. If you have a warranty claim, or need a repair, please contact your Nuance reseller for assistance. You may also contact Nuance directly, using the contact information provided here. Be advised that they will not…Details
Unfortunately, NO. Olympus does not have an extention for the RS-27 Foot Pedal.If you need an Olympus compatible foot pedal with a longer cord, I recommend the FP-5000WP Foot Pedal. It’s not made by Olympus, however; it was designed for compatibility with the Olympus DS5000 & DS5000iD Digitial Voice Recorders and docking station.The FP-5000WP offers…Details
My Dictation Properties and/or Change Dictation State dialog box is too small, how do I make it bigger?
Question: My Dictation Properties and/or Change Dictation State dialog box is too small, how do I make it bigger?If you are unable to make changes to the Dictation Properties and/or Change Dictation State because the dialog box is too small, it’s most likely a result of your screen resolution being too high (1920 X 1080).To…Details
The most likely cause is software related. The application that you’re using the foot pedal with may only work with proprietary foot pedals, which is the case for Olympus DSS Player and Express Scribe. The best way to tell is to test the actual foot pedal to see if it’s working properly. One of our…Details