Question: Must I charge the included battery before using it in the DS-4000?Yes. The battery is shipped partially charged. Charge the battery often for the first few uses. Battery performance improves after several full charge/discharge cycles.Verification Source: Olympus Website
If you are experiencing an issue with your Philips SmarKey, the first thing we need to know, is the SmartKey physically broken? If yes, CLICK HERE for instructions on getting it replaced. If the key is not physically broken but you’re still having issues, in most cases, we can diagnose the issue by checking the LED light…
DetailsQuestion: My Dictation Properties and/or Change Dictation State dialog box is too small, how do I make it bigger?If you are unable to make changes to the Dictation Properties and/or Change Dictation State because the dialog box is too small, it’s most likely a result of your screen resolution being too high (1920 X 1080).To…
DetailsAny of the following causes may be at fault: The card does not have enough memory remaining to create and record a new file. The card is unformatted. The maximum number of files has been reached Verification Source: Olympus Website
DetailsBy default, finished transcription files will not move to the finished folder automatically. This is part of the ownership attribute so the author has complete control over dictation the author has made. If you wish to move files to the Finished folder automatically, please complete the following steps. Open the Transcription Module. Choose Tools and…
DetailsHow Do I Get My Dictations? The Olympus® DSS Player Pro Release 5 Transcription Module has the ability to automatically receive dictations from your email application. In order to make this happen, there are several steps required. Make sure that you have completed the following: 1. Email Profile: Go to Tools > Options > E-mail/FTP…
DetailsIn general, if a Philips Digital Pocket Memo is locked up, removing the batteries for thirty minutes may reset it (soft reset). The Philips support group in Vienna suggests removing the batteries overnight in stubborn cases. At that point, you should be able to update the firmware (if needed) or perform a reset (through the…
DetailsFor security reasons, there is only one option. The unit needs to be sent to Philips for a factory reset. All US customers can send their devices to: Steve KemblePhilips Speech Processing 13560 Morris RoadSuite 1400Alpharetta, GA 30004 Please use a shipping method that provides tracking information. Verification Source: In-house testing Test Date: 3.19.12
DetailsIf you have successfully installed & configured the Philips SpeechExec Enterprise Statistics Modules but it isn’t producing results when you generate a report, it could be caused by a number of issues. Follow the suggested resolutions below. Illustrated images have been included for your convenience. STEP 1: Enable Desktop Experience You must have Desktop Experience…
DetailsQuestion: I’ve installed the Philips SpeechExec Pro Dictate & Transcribe software on my PC, however; it will not open. What’s the deal?Answer: Currently, Philips has a known issue if you’re running Trend Micro anti-virus software, where Trend Micro is blocking SpeechExec from opening. The following folders need to be added to the exclusion list in…
Details