Service Menu

A multi-tiered menu of services lets you control how much assistance you and your staff receive–you don’t pay for anything you don’t need or want.

  • Assist Me | Hourly Support
    Tech support by the hour with knowledgebase access
  • Support Me
    Annual support with knowledgebase access
  • Tier 1
    1-hour of remote assistance, 1-year of support
  • Tier 2
    4 hours of remote assistance, 1-year of support
  • Tier 3
    8 hours of remote assistance, 1-year of support
  • Tier 4
    8-hours of on-site assistance, 1-year of support

Service Details

Assist Me

Assist Me | Hourly Support

Tech support by the hour with knowledgebase access – $129.00/hour

Think of this option as simply a one-hour block of time for anything you or your staff need related to the solutions we distribute. That means that we can customize the service and apportion the time, as you desire. For example, Assist Me is perfect for simple installations paired with a short training, or advanced configuration of an installed solution.

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Support Me

Support Me

Annual support with knowledgebase access – $149.00

Do you know what to do if an error message pops up while you’re transcribing a recording? If your speech recognition system starts typing in all caps? If your dictations no longer download to your computer? Don’t get wrapped up in hours of troubleshooting. Instead, sign up for a full year of dictation, transcription, and speech recognition support with us, the Certified eSupport team. Since our technicians handle these types of issues regularly, we can resolve them efficiently and get you back up and running. Technical problems don’t have to be big obstacles.

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With Support Me, you get access to a year of professional support—via email, chat, or phone—to address any errors, failures, or other breakdowns.

Tier 1 Support

Tier 1

1-hour of personalized remote assistance in addition to 1-year of support  –  $250.00

This level of support will give you all of the benefits of Support Me, plus one hour of personalized training, installation, and customization via our remote desktop streaming service. Enjoy one year of technical assistance, by phone or via remote session, for any errors or issues that arise, as well as access to the knowledgebase, live chat support, and the ticketing and callback feature. The ticket system is excellent for getting answers to questions that can’t be found on the knowledgebase, or that arise after normal business hours. Tickets will receive a response within 24 hours of inquiry.

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Tier 2 Support

Tier 2

4-hours of personalized remote assistance in addition to 1-year of support – $599.00

This level of support gives you all the benefits of Tier One, plus four hours of personalized training, installation, and customization via our remote desktop streaming service. We’ll also subdivide the four hours, which is an advantage over buying multiple Assist Me packages. Your staff can get their solutions installed and configured, learn all the ins and outs, and then get customizations that fit their needs exactly!

Learn more about what you can do with a Tier II here.

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Tier 3 Support

Tier 3

8-hours of personalized remote assistance in addition to 1-year of support – $1099.00

This level of support includes everything found in our Tier Two package, plus four more hours of installation, training, and customization, for a total of eight. These extra four hours are usually required for advanced services such as custom command development, enterprise workflow configuration, server installation and client roll-out, and virtual environment integration.

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Tier 4 Support

Tier 4

8-hours of personalized remote + on-site assistance in addition to 1-year of support – Call for Pricing

Tier Four is the highest and most comprehensive level of support offered by Certified eSupport. It includes all the benefits of Tier Three— and also includes 8-hours of on-site installation, configuration, customization, and training for you and your support staff, as well as 8-hours of personalized remote assistance. This is the red carpet of service packages, for those clients who have big goals and want excellent, hands-on service.

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