Submitting a Ticket
Our ticketing system is designed to facilitate communication of a support issue, question, or request for service, allowing you to provide as much information as possible up front. It also serves as a platform for reporting issues outside of business hours—so that we can field your request as soon as the office opens.
Using the ticketing system helps to simplify and centralize our support monitoring, while ensuring that nothing falls through the cracks. Email can get lost in the shuffle, and phone calls aren’t always an option. The ticketing system is always available, and it provides a traceable record of your request.
When you create a ticket, you will be prompted to enter basic information regarding your issue. Please provide as much detail as possible, including your membership ID, operating system, and the software/hardware involved
Once a ticket is created, you’ll be able to track the progress of your request at any time. A technician will contact you with next steps within 24 hours—excluding weekends and holidays.