Local Work Synchronization Issues SpeechExec won’t prompt me to sync the files in my Local Work folder. Even though you can see the files in the folder, they won’t move to Finished Dictations. Environment Windows 7 or higher SpeechExec Enterprise SpeechExec Pro Dictate SpeechExec Pro Transcribe Networked Finished Dictations and Local Work folders …
Downloading With DPMConnect for Mac When I record in MP3/WAV formats and connect my Philips DPM recorder to my Mac, the DMPConnect software displays “Downloaded: 0 Files.” My files won’t download. Environment DMPConnect for Mac (any version) Supported Mac OS X Any supported Philips recorder Summary DPMConnect for Mac does not support MP3 or…
Installing the Olympus Transcription Kit In this article, we’re going to review the procedures you can expect a technician from Certified eSupport to perform when installing and configuring the Olympus® AS-7000 Transcription Kit for you. This kit comprises three different tools to help you receive, organize, listen to, and transcribe dictations: Transcription Module software RS-31…
Resetting a SpeechExec License I am not able to activate Philips® SpeechExec Pro v8.8 Dictate or Transcribe software. Environment Philips SpeechExec Pro v8.8 Dictate Philips SpeechExec Pro v8.8 Transcribe Windows® Vista, 7, 8, 10 **If you attempt to activate your SpeechExec license and receive a message that your no activations are left, be…
Getting More Dictation Hub Time I want more time on my Philips Dictation Hub account, so that I can use the Dictation Recorder app for multiple years. Can I stack my licenses? Environment iPhone and iOS devices Android smartphones and devices Blackberry smartphones Philips Dictation Recorder App Resolution Unfortunately, licenses cannot be “stacked” to…
Transferring Dictation Hub Licenses I need to transfer my Philips Dictation Hub account to another person, so that they can use the smartphone app. Is this possible? Environment iPhone and iOS devices Android smartphones and devices Blackberry smartphones Philips Dictation Recorder App Summary In short, this is not possible. You cannot take a license…
Emailing Dictations With Yahoo I cannot send DSS or DS2 audio files to my transcriptionist over email. Environment Yahoo Mail Olympus Dictation Management System (ODMS) – Dictation Module Philips SpeechExec Pro Dictate Summary If you attempt to send DSS/DS2 files as attachments through Yahoo Mail, or if you use the email functionality of either…
Benefits of the CES Productivity Package Certified eSupport (CES) offers a number of technical support and service packages, covering everything from quick installations to new user setup and training. We focus on dictation, transcription, and speech recognition solutions for organizations of any size. In this article, we’re going to show you just how much…
My Olympus Foot Switch Doesn’t Work The H-series Olympus® foot switches are specifically made to work with non-Olympus software. But, they should also work with Olympus software. The current Foot Switch Configuration Tool has a known issue that prevents you from using the H-series foot switches with both Olympus and non-Olympus software. We’re going…
Getting Dictation Notifications In case you weren’t aware, ODMS R6.4 can be configured to show notifications if the Transcription Module is closed. This means that you can see if you have new dictations without opening the application. To turn this setting on, go to Tools > Options > Workflow > Notification and check the…